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1.9 Based on 54 reviews
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    • Customer service 4
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Had a very bad experience with napa auto parts. Called customer service about a kack i bought. Customer service said he would give a gift card of $25.00. Went back gave me the card everybody was so rude. I need 2rotors 2 calipers but i going to use my gift card toward 1 rotor i will pay the balance. Rest of the parts getting at auto zone. When i called too find the price of the parts i was put on hold. After about 20 minutes on hold i hung... Read more

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Sold us wrong part , and when confronted they told my wife that the parts were correct, even when we told them.the patts were labeled for a.Nissan and not our Mazda, they told us that it wasnt the car Nissan but a patts manufacturer named Nissan, so i went ahead and looked up Nissan vehicles the part in question would fit, and it does fit the Nissan and the parts are correctly labled , Riebes Napa auto parts staff in Grass Valley,Ca are very... Read more

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Napa corporation reports the following: AAA members save 10% off* the retail price of thousands of quality auto parts at participating NAPA AUTO PARTS Stores. To receive 10% off, show your card when checking out at the store. The AAA Discounts & Rewards® offer is the only parts discount that NAPA accepts. Jesup Does NOT honor this corporate sponsored discount for AAA members. This is a very poor NAPA store compared to others I have done... Read more

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man sold me wrong caddy distributer.then he wouldn't exchange it,nor refund my $.so i busted it on his counter&never gone to another since.94,THE END!

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I am a customer who purchased a defective Mexican rebuilt water pump from NAPA Auto Parts, for my 2006 Corvette at NAPA's Richmond BC store in late 2014. It came apart while I was on the highway, on my way to the vacation I never got in May of 2015. I have started a GoFundMe Campaign to recover my costs as NAPA would not cover them. Let me start with some mechanical background for me. I was a parts guy for Komatsu in the late 70’s and had... Read more

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Kiethe you are not a man of your word you made a promise to compinsate an unsatisfied potential buyer than after a failed attempt to sell a 600 dollar carberater you did not order the carb kit that we(your asst. Manager Bubba) had agread on under your instruction. I am disapointed in your failure as an owner and sure lack of any pr skills. You have surely proved youre self to be just another sales rep trying to line his owne pockets! Sincerely... Read more

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Our service was horrible. The two ladies at the front didn't have a nice attitude at all. When we asked for our parts the lady claimed they were all out. Apparently they were out of a lot of things and weren't very helpful when we asked for more information to go to another place. Won't be shopping here again... Summerville Napa

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I like to file complaint against napa auto part where do i start i need information what the corp office number

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Napa auto on freya in Spokane Washington, called in to get a price quote and got put on hold for 15+minutes then hung up called back and guy asked if he could put me on hold I went to say no and he put me back on hold. I am not happy about how he didn't even listen to me he just put me on hold assuming I was ok with it. Please make a line available for price quotes only so I don't have to go through that again. I am considering taking my... Read more

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Called Nappa store Smithsfalls to see in they had a clear coat that we had bought at Nappa Brockville he told us he did..we drove 45 minutes to pick it up...we were treated HORRIBLY by a short guy with glasses and a moustache...i will never darken Smithsfalls Nappa store again they have rotten customer service !@

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