Napa Auto Parts
Reviews and Complaints
Power steering remaf pump not working try to get another one
I bough a power steering pump from napa place In Morrisville pa
They told me was 165 with core deposit fine with me replace the pump and the new pump start whining maybe takes a lil longer for the fluid to run trough the pump I thought I return the core n they didn't have enough money to give me the deposit so I did have to
Go back the next day days later the pump still whining I toke the car to mech and he told me the pump was bad so I went back and told them I need a new one because the previous one didn't work properly so they order days later I went to pick it up and they try to charge me 165 again I say the that part was because the previous one didn't work I told them I can give them the core deposit that way they know i was coming back for it they told me no because the part need a paper work. I don't understand this people have no customer service I'm pissed
No plastic Bag No Return
I tried to return an item with the receipt. Item was not damaged.
Everything needed to return the item was on the receipt. The Manager in Bloomington,In, would not even look at me when I gave him the receipt to return the item I previously called about and was told it was OK to return. All he said was, " No plastic bag with item can't return it." I said all you have to do is get another plastic bag take barcode off receipt along with part number and you have everything to resell it.
I drove in from other county and was treated rudely and in an unprofessional manner. I will never do business with this Store again.
NAPA, Havana St., Aurora Colorado - Incompetent machine shop rep
Worst customer service on the planet
Pissed off customer overcharged
The NAPA auto part in Elizabeth, Colorado
I will keep this short and not so sweet. The NAPA auto part franchise in Elizabeth, Colorado reinforces the negative image that NAPA’s corporate marketing department is wasting their money to correct. Please don’t make the mistake and mask the problem in this store as a small town/country store. I have been in motor vehicle departments with more customer service. This is one of many bad experiences I have had in this store as well as the NAPA in Parker, Colorado.
6-12-13 made the mistake of going to the NAPA in Elizabeth, Colorado to send my hard earned money. Walked in grabbed some break cleaner and other items. Went to pay for the items as well as pick a break caliper I had called in advance for. Two males sitting behind the counter one thumbing through a magazine he would have been better qualified as a greater at Wal-Mart. The other pecking at the computer key board as if he was deciphering a new language based upon his appearance he may have been a homeless person that stumbled in out of the heat. I walked up to the Wal-Mart greater he continued to thumb through his magazine never making eye contact, never acknowledging my existence. 2min. go by. The homeless guy looking around with a lost look. Going on min.3 Wal-Mart greater still has not acknowledged me picks up the phone and in to min4 hangs up the phone, now asks me will that be all? Before I could answer a different NAPA employee comes from the back equally useless the both of them now engaged in a personal conversation among themselves. Min7 after enduring the conversation between Wal-Mart greater and useless employee. I now get to pay for over price and subpar merchandise. Now at this point I am mad at myself for thinking this NAPA would change. Lesson learned I pray for the day a different auto parts store opens up. I love nothing more than to see this NAPA store go out of business it would not be difficult, customer service goes a long way. This store is counterproductive to the corporate mission. The owner of this franchise should be stripped of his ownership.
Parts guy on phone what a punk
This place is a joke.
I went into a Napa in Richmod VA specifically on chamberlain Avenue for the first time today and will never return after what happened. I was looking for a shear key for my Lawnmower and they were the only people in town that had what I needed.
There was a white guy up front with a rough look named Jeff. I asked Jeff where the sheer keys were and he pointed them out. It was a 6 pack for $0.99. Jeff proceeds to open the package and take a single key out (this thing is about as long as your fingernail) and hands me the key and says "just take it".
I say ok thanks and walk towards the door. I reach the door and this sorry *** actually has the nerve to say this to me...: " hey *** are you going to pay for that or are you just going to steal it?" I look at him with disbelief as everyone in the store turns around and stares at me. He then threatens me saying he was phoning the police for me stealing the $0.15 part that he literally just told me I could have for free. I think I called the guy every word in the book before I left I've never been cussed at by a store employee before that's ridiculous that he should even have a job.
This place is sad I'm half tempted to go back tommorrow and explain what happened to his manager but then I wonder why waste my breath because they will just hire another low life ***. Don't go here.
NAPA Driver hits Family Dog. NAPA could care less
March 8, 2013 a Napa parts driver was speeding eastbound on Bowes Rd (going a minimum 40+ mph in a 25 zone). A dog ran into the road, the NAPA driver saw the dog because she tapped on the breaks, yet put her foot back on the gas and continued to speed hitting the defenseless dog.
The female driver was on her cell phone not paying attention. NAPA Lowell and NAPA Corporate Grand Rapids has been contacted yet totally ignored the family pet owner blaming the owner and the dog. The family dog is lucky to be alive, but may yet looses its leg from the NAPA van hitting the dog. The owner has over $3000 in Vet bills trying to save the family pet with more bills coming in that will push $5000 not to mention all the time and stress it has put on the family.
NAPA continues to push blame on anyone but themselves. NAPA did report the accident to there insurance company Broadspire out of Kentucky. Broadspire is denying the claim. Stating they investigated it?
REALLY? The dog owner was never asked any questions just told of the decision and that's an investigation? Wow, how heartless can you be?? NAPA knows how to care less about a life.
There are many kids on this residential and commercial road, it will be a kid some day with there continued speeding NAPA drivers.
Heartless company, a broken family and NAPA could care less It's a very sad world we live. All the dog owner is looking for is help with the vet bills and a sincere apology instead of ignoring the situation.
Rude & poor customer service
Poor Service
Cave Junction, Or NAPA Auto Parts.
REALLY BAD SERVICE
I am pissed off all the time
Manager named Greg
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Wow reviews are there to inform others with their buying decisions. Some times you can see the fakes.
But grammar correct or not buying remain anything is a gamble, but if the parts store offers its w/ a warranty and it fail w/In the time frame. You better back up what you sold. Take care of the customer. So he might not be a English major he wasn't asking to be compensated for labor or wasting time and gas to have to deal w/ some bone head counter help.
NAPA re-boxs every item you purchase, this extra step increases cost, and allows for possible mistakes. I'll leave you with this thought if your vehicle needed an air bag crash sensor would you choose genuine oe manufacturer part or a napa part with your family behind the wheel.
O.E. is questionable enough.
That is one long sentence. In my book, and probably others, your credibility drops with your grammar structure.
"Go back next day days later..." What? When did you go back? "The (next) day?" Or did you go back "days later?" "I toke the car to the mech and..." After reading this I don't doubt you "toke the car." Am I to assume by "mech" you mean mech., an abbreviation for mechanic, or did you simply mean to type a nonsense word "I don't understand this people have no customer service I'm pissed." What exactly don't you understand? Do you not understand the people, and by people I'm assuming you mean the store employees?
Do you not understand the return policy? Or do you not understand something else about this incident? In regards to "no customer service," who are you referring to? The store employees or yourself?
I'll assume you mean the store employees because if we were talking about you, your entire comment would be much clearer instead of leaving several unanswered questions, which is how I imagined you handled yourself when purchasing the original pump and when you tried to take it back.
"I'm pissed." I would be too if I was dealing with you and you attempted to converse with me in the same manner as you wrote this response. People behind the counter aren't mind readers regardless how badly you wish they were.
I love people that derail the real problem, which is not the customer it is the parts Napa now uses, *** to say the least, and the warranty they offer is also ***, quit trying to gold plate something that is not and stick to the point, if that was a family member of yours who had the problem, I know your grammar would have been better. The truth is the parts Napa now purchases do meet up to what they should or used to and the warranty it also terrible.
Try buying a Bosch thermostat housing for a 2000 new beetle and see how long it will last, then when the engine overheats and the oil cooler gets plugged with the plastic from the housing see if Napa is going to replace the engine due to the defective thermostat housing melting away into the cooling system. Who pays for that?
It the correct grammar or punctuation going to make a difference as to getting the vehicle repaired, I think not.
Spell check will usually fix spelling and grammar but will not correct for the poor quality of Napa parts now being used. Fix the real problem.
I love people that assume that the customer ISN'T the problem. In this instance, my money is on Napa being in the right.
Maybe he no underskand der engrish. Comoonikation ist bery difficurt.....
Dude, everybody that reads this knows what he is trying to convey here. Your just another PC liberal that enjoy's putting other people down.