Anonymous
map-marker Bensalem, Pennsylvania

Power steering remaf pump not working try to get another one

I bough a power steering pump from napa place In Morrisville pa

They told me was 165 with core deposit fine with me replace the pump and the new pump start whining maybe takes a lil longer for the fluid to run trough the pump I thought I return the core n they didn't have enough money to give me the deposit so I did have to

Go back the next day days later the pump still whining I toke the car to mech and he told me the pump was bad so I went back and told them I need a new one because the previous one didn't work properly so they order days later I went to pick it up and they try to charge me 165 again I say the that part was because the previous one didn't work I told them I can give them the core deposit that way they know i was coming back for it they told me no because the part need a paper work. I don't understand this people have no customer service I'm pissed

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5 comments
Guest

Wow reviews are there to inform others with their buying decisions. Some times you can see the fakes.

But grammar correct or not buying remain anything is a gamble, but if the parts store offers its w/ a warranty and it fail w/In the time frame. You better back up what you sold. Take care of the customer. So he might not be a English major he wasn't asking to be compensated for labor or wasting time and gas to have to deal w/ some bone head counter help.

NAPA re-boxs every item you purchase, this extra step increases cost, and allows for possible mistakes. I'll leave you with this thought if your vehicle needed an air bag crash sensor would you choose genuine oe manufacturer part or a napa part with your family behind the wheel.

O.E. is questionable enough.

Guest

That is one long sentence. In my book, and probably others, your credibility drops with your grammar structure.

"Go back next day days later..." What? When did you go back? "The (next) day?" Or did you go back "days later?" "I toke the car to the mech and..." After reading this I don't doubt you "toke the car." Am I to assume by "mech" you mean mech., an abbreviation for mechanic, or did you simply mean to type a nonsense word "I don't understand this people have no customer service I'm pissed." What exactly don't you understand? Do you not understand the people, and by people I'm assuming you mean the store employees?

Do you not understand the return policy? Or do you not understand something else about this incident? In regards to "no customer service," who are you referring to? The store employees or yourself?

I'll assume you mean the store employees because if we were talking about you, your entire comment would be much clearer instead of leaving several unanswered questions, which is how I imagined you handled yourself when purchasing the original pump and when you tried to take it back.

"I'm pissed." I would be too if I was dealing with you and you attempted to converse with me in the same manner as you wrote this response. People behind the counter aren't mind readers regardless how badly you wish they were.

Guest
reply icon Replying to comment of Guest-775427

I love people that derail the real problem, which is not the customer it is the parts Napa now uses, *** to say the least, and the warranty they offer is also ***, quit trying to gold plate something that is not and stick to the point, if that was a family member of yours who had the problem, I know your grammar would have been better. The truth is the parts Napa now purchases do meet up to what they should or used to and the warranty it also terrible.

Try buying a Bosch thermostat housing for a 2000 new beetle and see how long it will last, then when the engine overheats and the oil cooler gets plugged with the plastic from the housing see if Napa is going to replace the engine due to the defective thermostat housing melting away into the cooling system. Who pays for that?

It the correct grammar or punctuation going to make a difference as to getting the vehicle repaired, I think not.

Spell check will usually fix spelling and grammar but will not correct for the poor quality of Napa parts now being used. Fix the real problem.

Guest
reply icon Replying to comment of Guest-786717

I love people that assume that the customer ISN'T the problem. In this instance, my money is on Napa being in the right.

Maybe he no underskand der engrish. Comoonikation ist bery difficurt.....

Guest
reply icon Replying to comment of Guest-775427

Dude, everybody that reads this knows what he is trying to convey here. Your just another PC liberal that enjoy's putting other people down.

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Anonymous
map-marker Bloomington, Indiana

No plastic Bag No Return

I tried to return an item with the receipt. Item was not damaged.

Everything needed to return the item was on the receipt. The Manager in Bloomington,In, would not even look at me when I gave him the receipt to return the item I previously called about and was told it was OK to return. All he said was, " No plastic bag with item can't return it." I said all you have to do is get another plastic bag take barcode off receipt along with part number and you have everything to resell it.

I drove in from other county and was treated rudely and in an unprofessional manner. I will never do business with this Store again.

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Loss:
$35
2 comments
Guest

Why not say what you were trying to return? Most places won't return something that's electrical/electronic.

Courtnie Vei

If he accepted the return he would have a repackaged item on his shelf that I know I wouldn't buy. Once opened, the value of a product changes.

Likely he would have to mark it down. They are operating a parts business, not a yard sale.

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Anonymous

NAPA, Havana St., Aurora Colorado - Incompetent machine shop rep

I walk in and receive a freindly hello from a NAPA employee at the Havana Auto Parts store. He directs me to the machine shop counter (so far-so good). I approach the counter and get a "what ya need?" (hmmm). I just need a bearing pressed in. After a couple of minutes of this guy (let's call him Jose) giving me poor excuses, I left the store. I had to take a glance back to make sure this was a NAPA store, my faithful store I once counted on. Long story short, I stopped in at a local repair place and a real pro had the bearing installed in 5 minutes. Jose spent more time making excuses than what it took to install. I chalk this up to pure incompetence!
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Loss:
$50
Dominyk Niz
map-marker San Diego, California

Worst customer service on the planet

Napa auto parts has really gone to *** in the past 20 years but lately they have really failed me to all new heights. It is hard to believe that an American employer could let their business go down so far. I noticed that they now have an online parts reservation service for this location. I thought this was great since online parts companies like rock auto.com are killing them. I signed up to reserve a part with very few issues. I called the store the following day and was told "we don't have that part here, it has to be shipped from Salt Lake City, they should have sent you an email. No email existed except the one that told me the part was waiting for me to pick up. I found the part at Auto Zone without any problems. When I tried to call their customer service using the number supplied to me in the email I was put on perpetual hold. I called the corporate headquarters and was given the name of the customer service director, Debbie Bowman, left her a message an I am still waiting for her to call me back, and I am sure I will never hear from her. I rebuild a 1923 Model T roadster using these guys in 1991 and could not have done it without them but these days with this type of service and parts availability I probably could not rebuild even the most simple of systems of the same car. These guys just don't care about customers and their needs anymore.I am sure they are losing market share each and every day
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Loss:
$200
Exzavier Cpg
map-marker Woodburn, Oregon

Pissed off customer overcharged

I was in the Molalla napa store and purchase four cans of sea foam and healing feet and was charged twice, one I was charged 94.93 and the was the charged than they ran my card a second time and was charge 34.93 and wasn't told about the second charge and wasn't given the voided receipt. I got home and looked online at my bank statement and called and had to go down there again for them to give me the voided receipt and it was crumpled up so the gentleman wasn't even going to tell me he through the receipt away. I will never go there again and I will tell all my customers and friends not to use there card cause you will over charge. I am in retail so I will get the work out.
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Loss:
$95
Maher Xue
map-marker Highlands Ranch, Colorado

The NAPA auto part in Elizabeth, Colorado

I will keep this short and not so sweet. The NAPA auto part franchise in Elizabeth, Colorado reinforces the negative image that NAPA’s corporate marketing department is wasting their money to correct. Please don’t make the mistake and mask the problem in this store as a small town/country store. I have been in motor vehicle departments with more customer service. This is one of many bad experiences I have had in this store as well as the NAPA in Parker, Colorado.

6-12-13 made the mistake of going to the NAPA in Elizabeth, Colorado to send my hard earned money. Walked in grabbed some break cleaner and other items. Went to pay for the items as well as pick a break caliper I had called in advance for. Two males sitting behind the counter one thumbing through a magazine he would have been better qualified as a greater at Wal-Mart. The other pecking at the computer key board as if he was deciphering a new language based upon his appearance he may have been a homeless person that stumbled in out of the heat. I walked up to the Wal-Mart greater he continued to thumb through his magazine never making eye contact, never acknowledging my existence. 2min. go by. The homeless guy looking around with a lost look. Going on min.3 Wal-Mart greater still has not acknowledged me picks up the phone and in to min4 hangs up the phone, now asks me will that be all? Before I could answer a different NAPA employee comes from the back equally useless the both of them now engaged in a personal conversation among themselves. Min7 after enduring the conversation between Wal-Mart greater and useless employee. I now get to pay for over price and subpar merchandise. Now at this point I am mad at myself for thinking this NAPA would change. Lesson learned I pray for the day a different auto parts store opens up. I love nothing more than to see this NAPA store go out of business it would not be difficult, customer service goes a long way. This store is counterproductive to the corporate mission. The owner of this franchise should be stripped of his ownership.

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Anonymous
map-marker Plainfield, New Jersey

Parts guy on phone what a punk

I called napa of freehold nj to find a pilot bushing and the guy on the phone asked not 1,2,3,4,but 5 times what kind of bushing? and then he replied a bush? I said once again a pilot bushing. then asked me what kind of bushing...really,i mean really.then we get to what kind of car? get this now I said a BMW 1993 and he tells me he never heard of it.. what a horses but..the guy was definatly Spanish and tells me quot unquote: ifs maybe you speaks so it is I can understand you I can look for da part. understand me??? is napa that hard up they hire seven year olds now. well I guess its no supprise that I hung up and called another parts store just to make sure I was gonna get the correct part..i have been a faithfull customer for over 30 years and had my own shop and I was one of there accounts and very satisfied till now..good by napa and I will make sure I tell all my mechanic friends and family napa stinks.....
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Loss:
$1
Anonymous
map-marker Mechanicsville, Virginia

This place is a joke.

I went into a Napa in Richmod VA specifically on chamberlain Avenue for the first time today and will never return after what happened. I was looking for a shear key for my Lawnmower and they were the only people in town that had what I needed.

There was a white guy up front with a rough look named Jeff. I asked Jeff where the sheer keys were and he pointed them out. It was a 6 pack for $0.99. Jeff proceeds to open the package and take a single key out (this thing is about as long as your fingernail) and hands me the key and says "just take it".

I say ok thanks and walk towards the door. I reach the door and this sorry *** actually has the nerve to say this to me...: " hey *** are you going to pay for that or are you just going to steal it?" I look at him with disbelief as everyone in the store turns around and stares at me. He then threatens me saying he was phoning the police for me stealing the $0.15 part that he literally just told me I could have for free. I think I called the guy every word in the book before I left I've never been cussed at by a store employee before that's ridiculous that he should even have a job.

This place is sad I'm half tempted to go back tommorrow and explain what happened to his manager but then I wonder why waste my breath because they will just hire another low life ***. Don't go here.

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1 comment
Guest

The local NAPA store in Shelby NC apparently does not believe in customer service. After they sold me the wrong part I took it back to give them an opportunity to get me the right part.I realize mistakes happen but when I went back the guy behind the counter decided it was funny and joked that they don't accept returns.

I had never met him before yet he assumed I would find him hilarious.

It was bad enough just talking to him as he had terrible breath I could literally smell four feet away. After he made a few more jokes without any effort to locate the correct part, I just handed him the receipt and asked for my money back and promptly took my business elsewhere.

Anonymous
map-marker Lowell, Michigan

NAPA Driver hits Family Dog. NAPA could care less

March 8, 2013 a Napa parts driver was speeding eastbound on Bowes Rd (going a minimum 40+ mph in a 25 zone). A dog ran into the road, the NAPA driver saw the dog because she tapped on the breaks, yet put her foot back on the gas and continued to speed hitting the defenseless dog.

The female driver was on her cell phone not paying attention. NAPA Lowell and NAPA Corporate Grand Rapids has been contacted yet totally ignored the family pet owner blaming the owner and the dog. The family dog is lucky to be alive, but may yet looses its leg from the NAPA van hitting the dog. The owner has over $3000 in Vet bills trying to save the family pet with more bills coming in that will push $5000 not to mention all the time and stress it has put on the family.

NAPA continues to push blame on anyone but themselves. NAPA did report the accident to there insurance company Broadspire out of Kentucky. Broadspire is denying the claim. Stating they investigated it?

REALLY? The dog owner was never asked any questions just told of the decision and that's an investigation? Wow, how heartless can you be?? NAPA knows how to care less about a life.

There are many kids on this residential and commercial road, it will be a kid some day with there continued speeding NAPA drivers.

Heartless company, a broken family and NAPA could care less It's a very sad world we live. All the dog owner is looking for is help with the vet bills and a sincere apology instead of ignoring the situation.

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Loss:
$4000
3 comments
Guest

You're right. NAPA doesn't care.

Today, on the way home from work, one of their drivers rocketed out of a side street in a residential area and cut me off. Luckily, she floored it so I didn't really have to react. Then she hit 60mph in a 45 zone. (Lots of kids around.) When the speed limit increased to 50mph, she hit 70mph.

Luckily, she got caught by a red light and had to stop. That's when I got the "How's my driving?" number off of the sticker on the back of the car. Guess what that number calls? Some fly-by-night travel agency.

I've never shopped there because I have standards. They just failed another one.

Guest

Ever heard of a leash?

Guest

Hahahaha

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Sydni Mwb
map-marker Boston, Massachusetts

Rude & poor customer service

I stop by at napa auto part. to pickup a 1" rubber heater hose 1 foot. the sales man was rude. asking me what is it that want! again I said 1" heater hose 1 foot. the sales man had a attitude. he did not looked for a price, but said $4.00 a foot. I think he was trying to rip me off? so I left. went to the other parts store I got the hose no problem.$1.80 a foot. makes you think, is napa trying to pull a fast one? so I called NAPA back they answered, put me on hold. then hanged up. twice! without them knowing who was on the line. I was giving poor customer service and a don't care attitude.
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Anonymous
map-marker Tampa, Florida

Poor Service

Called on 3/23/2013 asking for a specific part and was told they had it in stock. I arrived to pick it up and the assistant manager told me that I requested the wrong part. He was not helpfull and showed no customer service and no respect for a customer that frequently works on cars/trucks. Due to his poor service, his name is George, I will tell everyone to stay clear of that store located on N Florida Ave, south of Hillsborough Ave., Tampa. Also, I had gone there needed two belts for a car I was working on, and they told me I needed three belts. They were very persistant and looked at me as if I knew nothing about the car. I told them I just looked at the car and there was only two belts. They have no clue on what they are doing to help the customers. Maybe a district manager can call me so I can let them know. If not, I'll go to another parts store. I put $100 for parts I would need for the car I was working on at the time. I did get the parts from Adavance Auto where they knew exactly what I needed and gave good advice. Contact me at 4s9689fl@***.rr.com.
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Loss:
$100
Anonymous
map-marker Tiller, Oregon

Cave Junction, Or NAPA Auto Parts.

This has to be the worse Parts House I have ever dealt with. They sell you any part off the shelf to get your money then order the right part for the next day, stopping you from going any place else. The bad mouth shop to the consumer to get them to go to there NAPA repair shop in Cave Junction. Every part that is defective, is your fault and you have to fight to get warranty. They shop outside of the NAPA Parts, and get cheap parts, put em in a NAPA Box and not warranty em. They already fired two people that was a problem and the new management is a carbon copy to the old manager. The Owner said if you don't like it, go some place else "NAPA doesn't need your business." I advise everyone to do just that. Go to a real parts department and boycott NAPA Auto Parts in Cave Junction, Brookings Rogue River. There owned by the same person.
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Shaan Ckf
map-marker Raleigh, North Carolina

REALLY BAD SERVICE

MY SON AND I WENT TO THE LOCAL NAPA STORE, TO PURCHASE THEIR OIL CHANGE SPECIAL,THERE WERE 3 CUSTOMERS IN THE STORE, WITH 2 EMPLOYEES, I WAITED AND WAITED, AND RECIEVED NO SERVICE AT ALL, SO MY SON AND I LEFT. THEN,I WENT HOME AND SENT IN A COMPLAINT, AGAIN WAITED AND WAITED FOR MORE THAN 2 WEEKS FOR A RESPONSE, NO LUCK THERE, EITHER. I KNEW THERE WAS A REASON I DON'T GO TO NAPA. I DON'T BELIEVE THERE IS ANYONE IN THE WHOLE COMPANY THAT CARES, SO I'LL BE THE NEW POSTER CHILD FOR THEIR ADVERTISEMENT. DON'T GO TO NAPA!!!!!!!!!!!!!!!!!!!!!!!!
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1 comment
Guest

Sound like a small store with only 2 employees at the counter. there not going to drop every thing they are doing just to wait on you..

first come first served, when its your turn im sure they would of helped you. not all auto pats transactions take 30 seconds... sum time they can be with a customer for 10-15 minutes.

you sound like one of those people who wont by something unless its on sale... You sir are an ***, there are many Napa employees that care...

Anonymous
map-marker Atlanta, Georgia

I am pissed off all the time

I got the check engine light and take my car to the Napa autocare center, NAPA AutoCare Center Northlake Automotive Center 3924 LaVista Rd Tucker, GA 30084 (770) 939 - **** They said that it was due to solenoid valve and replace for $400. Again check engine light come. I took my car to them and they said fuel cap was bad. I change it. Again check engine light come after 4-5 months with the same code shown before. I don't know whether they exactly know the problem or do randomly. I am really pissed off. If somebody have idea please tell me. I cannot spent several hundred dollars for the same code(check engine light code)
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Loss:
$500
Anonymous
map-marker Tyler, Texas

Manager named Greg

I was in the Napa Auto parts store and was appalled by the way a manager spoke to one of his employees. He cussed and knocked the parts off of the counter and just threw a hissy fit. I will not ever shop at that location again and if that were my son he was talking to, I'd be up there and giving him a piece of my mind. You all need to investigate and talk with all the employees cause I'm sure he probably treats them all the same way. This behavior is not tolerable at any work place as I have been a manager for over 20 years myself.
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1 comment
Guest

You should have said something there coward!!!!

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