Napa Auto Parts
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chesterfield, New YorkPrice difference
- Have better products
- Good products
Preferred solution: refund of the difference
User's recommendation: Watch what you pay and keep all of your receipts!
To make everyone aware
- Too many to list
Preferred solution: source quality parts not made in China
User's recommendation: go somewhere else
Complaint
Preferred solution: Let the company propose a solution
No gift card
User's recommendation: Don’t buy Napa products if they are going to lie about rebates
Never received rebates as promised
User's recommendation: Stay Away
Mask not worn.
User's recommendation: Wear a mask
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed customer!!!!
Preferred solution: Let the company propose a solution
User's recommendation: Shop carefully or shop another parts supplier.
Runaround
User's recommendation: Don’t believe in rebates from Napa.
Failure to enforce state of MN covid -19 face mask policy
- Great selection of tools and parts on hand
- No respect for the law and spread of covid -19 to customers
Preferred solution: advise local store owners and employees to follow state mandates
Wiper blades defective
- People at my local napa are helpful
Preferred solution: Full refund
User's recommendation: Don't buy napa parts
Manager denied credit or refund with credit card am sale slip
- Location
- Great selection of tools and parts on hand
- Customer srevice
- Employee lacking manners
Preferred solution: Manager needs to be suspended reminder that customer services is number one
User's recommendation: Never deal with manager he’s rude lacking professionalism
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oak Park Heights, MinnesotaExpired Visa Card
- Deceptive business practice
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy from NAPA. There are plenty of alternatives online and in brick and mortar locations. If you do and receive a rebate in the form of a gift card... use it immediately on groceries or similar. It is only yours for a limited time and cannot be counted on for those that save such things for a bigger purchase.
Warranty (Alternator)
Preferred solution: Inspect and/or replace alternator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westwego, LouisianaTaken advantage of...
User's recommendation: Know what you going after, shop around first
Inappropriate sexual comment.
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They will try to sell you anything they can