Napa Auto Parts
Reviews and Complaints
A Napa representative damaged my car
User's recommendation: Don't shop there! It's dangerous!
Bad store mgr
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Verified ReviewerThey did not give me a refund because I lost my receipt.
Preferred solution: Full refund
User's recommendation: Not buy anything from them and if you have to please do not lose you receipt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRewards program
- Batteries are available
- People at my local napa are helpful
- Rewards program
Preferred solution: $15 for Rewards due
User's recommendation: Rewards may never come
I ordered a part and it was missing something off it so I ordered that part too and they sead I would have it bye 5:30 and I whated tell after 6 and it still never arrived
User's recommendation: Don't lission to them if they say u are going to get your part but it's like 3 hrs before closing time cause u won't get it
Bad service
User's recommendation: BBB won't rate them. What does that say about them. They are not the only store in town.
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Verified Reviewer | Purdy, WashingtonTurned away from store
- Defective batteries
- Ignorance
Preferred solution: Please stop violating my rights as well as all other Americans you do not demand I wear a mask I will not tolerate this you need to call the local party store and tell them their customers can enter and shop if they choose not to wear a mask you do not co
User's recommendation: Do not shop at Napa any company that violates civil rights should not be allowed to exist
Napa sales cheap quality parts
User's recommendation: Stay away..... unless you want to remove parts that fail...
Excellant service/ stephen russo
User's recommendation: see gerard he knows everthing!
Parts made in China
Get free 16 Qt. Coleman wheeled Cooler promo
User's recommendation: Don't get sucked in on their promotions because you won't get the prize.
Worst customer service experience and no refund on a faulty part!!
GHorrible horrible customer service and then wouldnt refund me on a 250$ faulty part! They will just give me warranty on the part!
Dont need a warranty on a part. I need a working part the first time I buy it!! I dont have time to come back and exchange all your faulty *** parts! So wasted gas no refund on 250$ horrible customer service and Ive reached out to corporate 3 times in 2 weeks with no reply!
What a terrible horrible horrible place. When I want a part from them they expect me to pay it all at once, not pay a little here and come back and pay the rest later. When I pay my hard earned money I expect he part to work the first time and have some respect when Im in there facilities! That didnt happen!
Please take your business elsewhere. They dont give a damn about there customers!!!!
Preferred solution: Full refund
User's recommendation: Go somewhere else!!!!!!!!
Sorry Company
- Sorry company
Preferred solution: Stuff it!
User's recommendation: Stay away!
Discrimination, aggressive welcoming.
User's recommendation: Pathetic management, aggressive greeting.
Defective parts
Preferred solution: Deliver product or service ordered
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