State: California Clear all filters (17 of 289 reviews match)
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I am a School account with Napa. I spend aprox. $11,000.00 a year on tools, parts and supplies. When I call I get put on hold for 10 to 15 minutes every time. I only get part of my orders delivered and when I call the manager he says "I'm pretty sure my driver...
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Company wrote 0 private or public responses to the review from Aug 28.
#1340953
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I bought a fuel pump in January 23 2017 And it broke down in july 2018 so i call the store to claim the warranty They told me that i was suppose to keep the recipe for the warranty. I dont have the recipe i told them and they said that I should be a grown adult and...
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Company wrote 0 private or public responses to the review from Aug 10.
1.3
Needles, California
#1326528
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NAPA auto parts has problems

NAPA auto parts has problems. I wanted to NAPA auto parts in Rancho Cordova. They gave me the wrong light to replace my turn signal. They also recommended the wrong wait a boil and I bought it and put it in my car. They suck.
Company wrote 0 public responses to the review from Jan 13.
1.0
Details
Advertised vs Delivered
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
Warranty
#1168415
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I have not been impressed with the Corona Napa store in a few years now but this experience really insulted me. I ordered a big rig hub socket from a counter person named Lauren and she told me it would be a day and a half before it would arrive from San Diego and that...
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Company wrote 0 public responses to the review from Feb 11, 2017.
1.8
I didn't like
  • Employee trying to pass their mistake onto me
  • Employee not following through with the terms offered
  • Employee lacking manners
#1006698
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Napa Auto Parts Staff Review

I like to file complaint against napa auto part where do i start i need information what the corp office number
Company wrote 0 public responses to the review from Aug 02, 2016.
1.4
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
#893222
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Napa Auto Parts Coupon Review

Mohawk NY sent out a coupon for $15 off your next purchase. But when I went there they said it was a mistake they had a $10 coupon..when I got to the register he says well I don't have one for you!! I'll never shop there again..I took my buisness eleswere
Company wrote 0 public responses to the review from May 11, 2016.
#845988
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Napa Auto Parts Staff Review

Rancho Cordova, California has the worst customer service i have seen in the past 30 years experience in buying exclusively from Napa. Employees always on their cellphone, and counter guy has the worst attitude. If i caught him in public, i would beat the *** out of him just for general purposes. I drive more than 15 miles to sacramento, just to avoid the hassle involved with the Rancho store.
Company wrote 0 private or public responses to the review from Mar 17, 2016.
1.0
Details
Turnaround Time
Gold River, California
#811703
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Napa Auto Parts Return Policy Review

DO NOT EVER RETURN ANYTHING EVEN IF YOU HAVE A RECEIPT! THEY SAY THEY WILL GET BACK TO YOU AND WE HAVE BEEN WAITING 6 MONTHS AND STILL A RUN AROUND!
Company wrote 0 public responses to the review from Mar 16, 2016.
Casa De Oro-Mount Helix, California
#810978
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Went for a part was NOT greeted at all I waited in line when I was called up next the female told to me she did not know much about parts I said we can work it she got frustrated soon she calls police that I was yelling. But whole thing is I am a disable veteran...
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Company wrote 0 public responses to the review from Feb 17, 2016.
I didn't like
  • Cheap inferior parts
#792115
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I bought an alternator for a 1998 Honda Civic LX at NAPA AUTO PARTS County Motor Parts (LA-212) 1597 N Johnson Ave El Cajon, CA 92020 (619) 441 - 2100. About a week after I bought the alternator at NAPA but before I could install it, I had another problem with the...
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Company wrote 0 public responses to the review from Oct 26, 2015.
I didn't like
  • Restocking fee
  • Wrong part
  • Customer service
#724033
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