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My wife ordered a tool from a local napa went to get it wrong one so she went to one 100 miles away and ordered it at 10 am,they said it was at their warehouse and it would be there at 1:00 pm she waited around till 1 and nothing on the truck they did'nt know anything...
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#1077521
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I guess Napa is not the parts store to go to anymore. I purchased a made in america set of plug wires back in 2007. They have a lifetime waranty. I stopped at a napa store on G st in Modesto CA after work on my way home. I originaly purchased them in my home town about...
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Anonymous
Anonymous

Hilarious. 10 years later and you're still haggling over plug wires ?It's a miracle they haven't banned you from their stores.

#1074549
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It is a daily thing with this crew, as a mechanic and I buy a lot of products from Marshall's and they are rude, belligerent, curse & swear in front of customers, and call customers racial names. I have told them multiple times to stop and they just laugh and continue...
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#1073215
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Napa Auto Parts - Quality of parts

Napa Auto Parts
#1078654
Is there a big difference in like gas filter and oil filter that have 2 different qualities besides price
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Napa Auto Parts - Red tape!!!

Napa Auto Parts
#1077309
4.3
Details
Wonderful sales people behind the counter but the process of paying and waiting for that print out with the stapled receipt is so not the 21st century. When I buy a small item I want to get out at the store quickly and not be held hostage waiting.
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Customer service
Staff
Value for money

Napa Auto Parts - You're clearing the store out of a lot of things I used to g

Napa Auto Parts
#1074040
You don't have the stuff you used to carry now we have to order it I'm not going to do it I'll go elsewhere
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Napa Auto Parts - Empoyees. Not friendly

Napa Auto Parts
#1062523
1.0
Details
I have been buying parts at the Westerville Oh store for over 50 yrs This store has the most un friendly people and the poorest service from the manager and assistant Manager on down
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Customer service
Price Affordability
Staff
I called this morning sround 8:00 am to ask if they had a crankshaft sensor fir a Ford Edge 2007. The person that answered the phobe told me that they did not gave it in the store but it was in the watehouse and will be there in 2 hours. I told him to order the part...
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#1070510
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Purchased 2 calipers, paid with a check, waited my 14 days to return cores. When I did salesperson said they didn't have enough money in the till to reimburse me the $61.00 owed to me. If a store does not have enough cash transactions in a day, then why are they still...
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1.6
#1066355
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I brought a ln alternator from the one in Huntersville. Did not have it tested so my mechanic had it tested. Brand new alternator failed the test. So I took it to the Napa warehouse in Charlotte. Walk in no one greets me. When they all finally stop doing whatever they...
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1.6
Product
#1064999
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The owner at this shop, his name was luc, he billed me around $720 to diagnose the code p1717, the major amount on the bill was $474,23 to replace the transmission range switch, I called another Napa that I dealt with in February and they sent me an estimation cost of...
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1.0
#1052689
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Everytime i have to deal with Jake Elliott he us a complete *** to me. Went in to this morning for a a couple of bolts and cauter pins. I held up the pin and asked him where they are. He just looks at me Amanda came over and helped me. Then i picked out bolts and asked...
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#1051373
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Walked into store 3 counter people no other in store customers. I stood at counter 2 counter guys on phone 1 leaning on wall. No acknowledgement of me I found part I wanted stood at counter and waited now only 1 guy on phone and after 2 minutes I said f it put part...
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Anonymous
Anonymous

I would have left it on the counter. It's that way in the Jackson ms area too. They use to have several stores around town. Now they only have 3 there saying is Napa Know How...

3.0
#1047870
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Needed a simple but critical part. I was in the process of flushing out the old coolant in my Jeep so I thought to replace the thermostat as preventive maintenance even though the old one was doing fine. I was mistakenly under the impression that I would be getting a...
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1.5
#1046909
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