Anonymous
map-marker Tampa, Florida

Terrible service employee did not know prices Manager seemed not wanting to help him..

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Customer service prices on items not correct 1 qt of oil was quoted 63dollars what a joke other customers upset at store.
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User's recommendation: Better management

Rissa G

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Verified Reviewer
| map-marker Colorado Springs, Colorado

Napa Store issues

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Napa Auto Parts - Napa Store issues
755 S Academy Blvd, Colorado Springs, CO 80910. This store is absolutely ridiculous. The front counter people are absolutely useless, one talks on the phone the entire time he was checking me out, the entire time I was in there on Thursday I wasnt asked if I could be helped, I was treated like an inconvenience for them. Absolutely disgusted by them.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Corpus Christi, Texas

The battery is 2/20 the store said no receipt no can help with the battery.

Good morning. Yesterday my daughter was stranded because of a bad Napa Legend battery. She was told by Napa without a receipt they couldn't help her. Im 70 years old disabled and walk with crutches, took my battery of my Iroc and went 20 miles to swi
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Pros:
  • Very helpful and courteous
Cons:
  • Attitude on the phone

Preferred solution: Let the company propose a solution

User's recommendation: Save your receipt.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Buffalo, New York

Your Defective radiator put radiator fluid in my transmission and the transmission stopped

Napa Auto Parts - Your Defective radiator put radiator fluid in my transmission and the...
Napa Auto Parts - Your Defective radiator put radiator fluid in my transmission and the... - Image 2
Napa Auto Parts - Your Defective radiator put radiator fluid in my transmission and the... - Image 3
Napa Auto Parts - Your Defective radiator put radiator fluid in my transmission and the... - Image 4
I bought a new radiator and it was defective it was Cross leaking internally into my transmission.. I had to get the transmission rebuilt by Northeastern transmission. I would like Northeastern transmission to be paid there $2500 for the transmission they put in a new transmission and the radiator. I would like to get my truck back and the transmission company paid. If I bought an alternator and and it was the faulty and blew up my battery I would expect to get a new alternator and a battery!
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User's recommendation: Make sure they stand behind their product

Anonymous
map-marker Chestnut Hill, Massachusetts

WOKE CLWNS!, NO INTEGRITY. JUST MONEY GRUBBING WHRE$! $CUMBAG 101.

Don't stand behind products. Don't carry products in inventory. WOKE RAINBOW RETARDS!, CHALLENGING CUSTOMERS, WITH ATTITUDE!?... GOOD WAY TO GET [PUT!] OUT OF BU$INE$$. *** COMPANY PLAIN & SIMPLE.DNT GIVE NAPA YUR BU$INE$$!
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User's recommendation: D NT GIVE NAPA YUR BU$INE$$!

Joel I Fva

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| map-marker Ilorin, Kwara

Prepaid delay

Napa Auto Parts - Prepaid delay
The card I bought hasnt come through and I need the card to load it please do something about it thanks
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Jayson S Fok

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Verified Buyer
| map-marker Tulsa, Oklahoma

My truck would not start on its own do to the batteries being bad, that the employee at the said store checked saying they were bad.

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Napa Auto Parts - My truck would not start on its own do to the batteries being bad, that the...
Updated by user Feb 09, 2022

The skelly drive store resolved my problem immediately.

Original review Feb 09, 2022
My complaint is simply by the *** employees x2 that told me there store DID NOT do warranty on my batteries that they tested , told me I had to go to original store I bought them from or have my receipt. Been over a year since purchased.
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Loss:
$113
Pros:
  • Love the service and attitude at the west smelly drive location
  • Friendly
Cons:
  • No complaints other than the service

Preferred solution: Let the company propose a solution

User's recommendation: DONT SHOP THE SOUTH SHERIDAN STORE IN TULSA OK.

Mark R Kut

No refund on cancelled order

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Ordered a battery online. Supposed to arrive in 5 days. 5th get email saying its delayed. Called 5th day and cancelled. Agent hardly speaks English. Said shed send cancellation email with credit. Never received. Called back several times over the past 3 weeks. Still no credit. Will NEVER order from napa again.
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Loss:
$157

Preferred solution: Full refund

User's recommendation: Buy from someone else

Pat R Tjs

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Verified Reviewer
| map-marker Duluth, Minnesota

Order # 2673****

Im trying to find out why I havent received my order, which was supposed to be here last Friday. I have called 3 times. The First Lady told me it was shipped Friday yet web site says not shipped. The second person was a guy, that was going to get a hold of the warehouse, & email me what they say. I havent heard back. The last lady, I told her, if my order wasnt on the way, to cancel the order. She was going to take care of it. I havent heard a word. I have no problem doing business elsewhere, just let me know what the *** is going on.
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User's recommendation: Don’t buy online. Don’t count on customer service. 5 times I called, 5 times I was told they would look into it & e-mail me back, 5 times I haven’t heard a word. I still have no idea if they canceled my order, or will I get my order some year. NAPA customer service, sucks! All I wanted was a answer to what is going on. But I guess their just to busy to return calls, which I would of thought, was their job. Oh well, I’m not the one paying their salary, to do nothing.

Larry P Hgo
map-marker Union, Missouri

Won't warranty battery only 11 months old

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Purchased new battery at union mo. Napa.First they gave me wrong battery then they gave me a battery that was smaller and after 11 months I won't start my Esclade after sitting 2 days Have to charge it every 2 days. New Battery I puschased Works Fine because it did not come from napa Last battery lasted 4 years and was better when I removed it. I purchased a new Deca Battery again best Batteries made.
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Loss:
$89

Preferred solution: warranty battery and give me another one

Anonymous

Haven't received part

The part didn't arrive on the day Nappa said Wednesday. It came Friday after they told me it was delivered.
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Pros:
  • It finally arrived
Cons:
  • Napa missed informed
Martin H

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Verified Buyer

Bad customer service.

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Napa Auto Parts - Bad customer service.
Napa Auto Parts - Bad customer service. - Image 2

I want to cancel an order, I sent a email to cancel. I got a email say I needed to call the customer service.

I called customer service first thing in the morning. They told me I couldn't cancel the order. I told this unacceptable. The customer send a email to the warehouse asking them to cancel the order.

I don't understand why a staff member couldn't send a email to the warehouse, but has the ability to send me one saying the can't cancel my order. I was told they couldn't cancel the order even though the order was not picked nor in the picking process. I was then told I have to pay the shipping and I could return the item to the store. I then asked for the tracking number so I could deny the shipment now.

I haven't heard anything back. This is by far the worst customer service I have ever heard of or had in my life.

Just went to pick up my in store order and they didn't have my brake pass.

Why would you send me a email saying it was ready to pick up? You have lost a customer for life.

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Loss:
$13

Preferred solution: Full refund

Anonymous
map-marker Greeneville, Tennessee

Legend battery

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Was told that it was a great battery. Lasted just about warranty end. They wanted to sell me another. I just got my battery and took my business elsewhere. First and last Napa battery.
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User's recommendation: Don't waste your money.

Jason M Otf

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Bad services

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Napa Auto Parts - Bad services
Napa Auto Parts - Bad services - Image 2
Bought a water pump from Napa drove my vehicle until repairs needed. Finding Napa sold me the wrong part. Now with recipe in hand. Napa will not take the return. 201.82$ what happened to corporate American? After talking to Napa corporate on Feb 4. I was told someone would call. Guess what. No call now I have to deal with Corp lackey's. Who do not care. Well now I don't either. Napa should just close it's door's . There is no customer service at the store level and no responsibility at the corporate level ether. The corporate monkey at the store is San Diego CA where I bought the part. Says if it was in sellable condition they would but of course the is a bull *** excuses.
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Loss:
$202

Preferred solution: Full refund

User's recommendation: Boycott corporate American.

Walter G Rvv

Ready to share

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Get rid of the Customer service in Cottonwood Ca, I have complained about his customer service in the past. I have spent over $23,356.86 at this site Napa in Cottonwood Ca, So I made a valid point to my last email that my company would not use that store anymore.

I had instructed my staff to go out of their way 7 miles and go to O'Rileys in Anderson Ca. to get all parts. Well, I received a phone call from Napa and customer service, explaining those were not company-owned stores. The issue was supposed to be resolved.

My company continued to get our parts for our repair service on cars and houseboats at the at other Napa locations in Anderson, Redding, and Shasta Lake City. Friday the 23rd we were in a pinch and needed parts, it was 4:30 Pm could've not had the customer's car done like we agreed on, so I asked my parts pickup person to go Cottonwood Napa site, I have not shopped there for 2 months. Well, you guessed it, by now the CSR behind the counter was the same greyed headed old man with goatee.

This employee refused to lookup a part number that I got off your website. His reason was he needed to know what kind of carburetor we were working on.

My employee stated heres the part number off your Napa website, can you just look it up and sell me the parts? The Napa employee once again refused to do his job and not sell the part to my employee This infuriated me!!! From now on my company will no longer shop at any Napa Store up North.

Napa has lost my houseboat business and pleasure crafts, and automotive service. We did not resolve this issue in Cottonwood Ca, like they promised me.

I realize this is a little of your business, being you dont own these sites, but in all the North State stores lose thousands of dollars of my company business.

I have instructed my staff not to shop at any Napa

Napa has the worst customer service in Cottonwood Ca, the other stores are great on customer service, except for Anderson Ca, the apple doesn't fall far from the tree 2 miles away from Cottonwood. Goals make up a company, and all employees must adhere to them. Respect, interested in serious customer service, collaboration, integrity, commitment, competency. Im committed and have high communication with my customers, and when I promise them their vehicle on Friday, they pick it up on Friday..

The customer could not retrieve their vehicle when promised, because of the poor service.

All your staff had to do is lookup the part number the website said it was in stock, he refused a sale. What a joke..

Walter C Glass Jr

California Hot Rod Custom &;;;;;;;;;;;;;;;;;;;;;;;;;; HousePococrboats Bad rudest Customer Service

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Pros:
  • Location
Cons:
  • Bad service cost me

Preferred solution: Let the company propose a solution