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Summary of Napa Auto Parts Customer Service Calls

56 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
02:46 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Napa Auto Parts to Ask about:

Staff:

  • “Customer service issue”
  • “Complaint about services and attitude”
  • “Poor customer service”

Refund:

  • “Refund problem”
  • “The clerk sold me the incorrect adhesive and will not exchange or refund”

Return/ Replace:

  • “Made a return that over drew my account”

Employment:

  • “W-2 info is wrong on my taxes..i need ein number”

Other:

  • “Warranty ossue”
  • “Napa part failure”
  • “Got ripped off”

Napa Auto Parts Rating Stats

1.8 out of 5 stars
based on 137 reviews
See all 282 reviews

Rating stats

  1. 77 reviews
  2. 27 reviews
  3. 17 reviews
  4. 11 reviews
  5. 5 reviews

About Napa Auto Parts

Top 5 Napa Auto Parts Products

Battery, Coupon, Car Battery, Auto Part, Light Bulb

Top 5 Likes about Napa Auto Parts

Friendly, People, Location, Clean facility, That napa finally came through

Top 5 Dislikes about Napa Auto Parts

Customer service, Product quality, Parts quality, Ignorance, Employees

Summary

NAPA Auto Parts is a famous American distributor of vehicle parts. The history of this organization has started more than 85 years ago. The company counts over 422,000 part items in the available assortment. Possibly the most popular products can be subdivided into theses categoties: Brake Systems, Steering & Suspension, Engine Parts & Gaskets, Electrical Systems and Heating & Cooling. In addition to this clients can read many articles devoted to basic repair works in a vehicle. NAPA has established an Institute of Automotive Technologies where the repair service specialists master their skills and get new certificates.

Napa Auto Parts reviews and complaints

Napa Auto Parts is ranked 34 out of 239 in Auto Parts and Accessories category

Payment Methods

VISA

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Napa Auto Parts Stats

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