State: Georgia Clear all filters (10 of 286 reviews match)
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WENT IN TO GET A UPPER RADIATOR HOSE FOR MY 1992 CHEVY C-1500 2WHEEL DRIVE WITH A 4.3 ENGINE. HAD TO MAKE 2 DAMN TRIPS TO GET THE CORRECT HOSE. THAT MEANT 37 MILES TO GET THE PART. FOUND OUT THAT THE LADY NAME GERRY DID NOT WORK THIER ANY MORE SHE WENT TO THE JACKSON...
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1.0
I didn't like
  • Employees
  • Damn sucks
  • Employee lacking manners
#1367489
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Had a very bad experience with napa auto parts. Called customer service about a kack i bought. Customer service said he would give a gift card of $25.00. Went back gave me the card everybody was so rude. I need 2rotors 2 calipers but i going to use my gift card...
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Anonymous
Anonymous

Rotors are almost never sold individually, only in sets. You should never mix rotors or calipers from two different sources. Buy some air fresheners with your gift card.

1.2
#925340
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Napa corporation reports the following: AAA members save 10% off* the retail price of thousands of quality auto parts at participating NAPA AUTO PARTS Stores. To receive 10% off, show your card when checking out at the store. The AAA Discounts & Rewards® offer is the...
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2.6
Wayne County, Georgia
I liked
  • Salesman
I didn't like
  • Not following corporate policy
#916094
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Napa Auto Parts - Customer Care Review from Atlanta, Georgia

At my local "good ol boy" napa here in dover tn I ordered and payed for oil I needed for my atv. When I went to pick it up I was told they had sold it to another customer. Nothing was done about it and was basically told I had to deal with it and plus I now have to wait out the weekend to get my money back!
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
I liked
  • It was close to my house
I didn't like
  • Poor attitude and lack of assistance
#863912
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Napa Auto Parts Staff Review from Loganville, Georgia

Napa Auto Parts Staff Review from Loganville, Georgia
Stopped off at the Napa in Loganville and waited 20 minutes for someone to help me. I finally gave up & went to Advance & was helped right away. There is a reason why they are never busy & why I will *never* go there again!
1.0
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Exchange, Refund and Cancellation Policy
Turnaround Time
#813672
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We bought a bearing from Prineville Nappa had it pressed in by a professional shop. The bearing started growling in less then two months. Took the wheel off the bearing was shot. Had to replace it paying for another bearing from Napa and to have it pressed back into...
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1.0
#718535
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I bought a defective brake booster from napa and they would not refund me any labor charges.They told me if I had a account they would have refunded me 50 %.I guess napa is not worried about the average guy's business. I hope their customers with accounts keep their...
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Jesup, Georgia
#701141
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Napa Auto Parts - Hub Assembly Review from Forest Park, Georgia
Napa Auto Parts - Hub Assembly Review from Forest Park, Georgia
Napa Auto Parts - Hub Assembly Review from Forest Park, Georgia
I purchased a hub assembly from NAPA online. The part is stated to fit a 2011 Hyundai Elantra. The part does not fit. It is listed wrong. I verified this by contacting the dealer. There is a difference in the part depending on whether it's a coupe or sedan. NAPA has...
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Anonymous
Anonymous

Your under the misconception that owning a shop precludes you from looking up the wrong part. Waterbury, CT guy is right, next time stick to your VW/AUDI shop and let the peop...

qutaishannah
qutaishannah

I am not your average customer. I actually own a VW/Audi performance parts business. The site has a enter your vin option. This option is supposed to list the proper part base...

5.0
#621939
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Ac Compressor Review

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold wich useally happens finaly hung up. Called a nother parts store for the part and in less than 3 minutes said he had the part and it would be on the way. Maybe they don't have enough help and there customer service is not good .
5.0
Details
Product or Service Quality
#615854
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I got the check engine light and take my car to the Napa autocare center, NAPA AutoCare Center Northlake Automotive Center 3924 LaVista Rd Tucker, GA 30084 (770) 939 - 6007 They said that it was due to solenoid valve and replace for $400. Again check engine light...
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#384215
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