WENT IN TO GET A UPPER RADIATOR HOSE FOR MY 1992 CHEVY C-1500 2WHEEL DRIVE WITH A 4.3 ENGINE. HAD TO MAKE 2 DAMN TRIPS TO GET THE CORRECT HOSE. THAT MEANT 37 MILES TO GET THE PART. FOUND OUT THAT THE LADY NAME GERRY DID NOT WORK THIER ANY MORE SHE WENT TO THE JACKSON...Read more
I didn't like
- Damn sucks
- Employee lacking manners
Had a very bad experience with napa auto parts. Called customer service about a kack i bought. Customer service said he would give a gift card of $25.00. Went back gave me the card everybody was so rude. I need 2rotors 2 calipers but i going to use my gift card...Read more
Napa corporation reports the following: AAA members save 10% off* the retail price of thousands of quality auto parts at participating NAPA AUTO PARTS Stores. To receive 10% off, show your card when checking out at the store. The AAA Discounts & Rewards® offer is the...Read more
Wayne County, Georgia
I didn't like
- Not following corporate policy
Napa Auto Parts - Customer Care Review from Atlanta, Georgia
At my local "good ol boy" napa here in dover tn I ordered and payed for oil I needed for my atv. When I went to pick it up I was told they had sold it to another customer. Nothing was done about it and was basically told I had to deal with it and plus I now have to wait out the weekend to get my money back!
Napa Auto Parts Staff Review from Loganville, Georgia
Stopped off at the Napa in Loganville and waited 20 minutes for someone to help me. I finally gave up & went to Advance & was helped right away. There is a reason why they are never busy & why I will *never* go there again!
We bought a bearing from Prineville Nappa had it pressed in by a professional shop. The bearing started growling in less then two months. Took the wheel off the bearing was shot. Had to replace it paying for another bearing from Napa and to have it pressed back into...Read more
I bought a defective brake booster from napa and they would not refund me any labor charges.They told me if I had a account they would have refunded me 50 %.I guess napa is not worried about the average guy's business. I hope their customers with accounts keep their...Read more
I purchased a hub assembly from NAPA online. The part is stated to fit a 2011 Hyundai Elantra. The part does not fit. It is listed wrong. I verified this by contacting the dealer. There is a difference in the part depending on whether it's a coupe or sedan. NAPA has...Read more
Ac Compressor Review
Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold wich useally happens finaly hung up. Called a nother parts store for the part and in less than 3 minutes said he had the part and it would be on the way. Maybe they don't have enough help and there customer service is not good .
I got the check engine light and take my car to the Napa autocare center, NAPA AutoCare Center Northlake Automotive Center 3924 LaVista Rd Tucker, GA 30084 (770) 939 - 6007 They said that it was due to solenoid valve and replace for $400. Again check engine light...Read more
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