Product: Napa Auto Parts Customer Care Clear all filters (0 of 56 reviews match)
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WENT IN TO GET A UPPER RADIATOR HOSE FOR MY 1992 CHEVY C-1500 2WHEEL DRIVE WITH A 4.3 ENGINE. HAD TO MAKE 2 DAMN TRIPS TO GET THE CORRECT HOSE. THAT MEANT 37 MILES TO GET THE PART. FOUND OUT THAT THE LADY NAME GERRY DID NOT WORK THIER ANY MORE SHE WENT TO THE JACKSON...
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1.0
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Napa Auto Parts Customer Care
I didn't like
  • Employee lacking manners
  • Damn sucks
  • Employees
#1367489
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I am a School account with Napa. I spend aprox. $11,000.00 a year on tools, parts and supplies. When I call I get put on hold for 10 to 15 minutes every time. I only get part of my orders delivered and when I call the manager he says "I'm pretty sure my driver...
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Napa Auto Parts Customer Care
#1340953
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Reserved a part online for pick up as website indicated specific store had the part I needed in stock. Took off from work just to make it just before closing. I was helped by an assistant manager who never greeted me nor was nice. I never got his name though. After...
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2.0
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Napa Auto Parts Customer Care
#1304474
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Napa Auto Parts - Poor customer service

Every one that works at the store in Bridgehampton NY act like they don't want to be there. No help whatsoever for the customers and an attitude that makes you want to get out and never come back.
1.0
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Napa Auto Parts Customer Care
#1303567
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I had a roadside emergency. Bought a few extra tools and parts to insure I could get going again. Once I got home I wanted to return the several hundred worth of tools I never even touched and a belt. Everything else was great. Well I was informed that my local Napa...
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1.0
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Napa Auto Parts Customer Care
#1267266
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Napa Auto Parts - Clerk

Napa Auto Parts - Clerk
Again the clerk sold me the incorrect adhesive and would not exchange or refund Clerk was very rude
1.0
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Jacinto City,Texas
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Napa Auto Parts Customer Care
#1265429
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Napa Auto Parts - Not helpful

Guy acted like he didn’t want to be there and was very unhelpful.. asked a simple question and he could’ve cared less.. screw that place !!
1.0
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Napa Auto Parts Customer Care
#1252078
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Napa Auto Parts - Dont trust the Online inventory,

Napaonline said my part was available, went to the store, wait 1 hour online, wait 20 minutes at cashier and then they said your part is not in stock. This is my second similar experience. NEVER again Napa
1.0
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Napa Auto Parts Customer Care
#1243664
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No matter what Napa I call in Illinois I get a rude greeting and the conversation always feels combative. Even if you go in person to a store. This last time was in Crystal Lake, IL. I have been there before and took their abuse because I needed a part (and yes, that...
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Napa Auto Parts Customer Care
#1235247
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Napa Auto Parts - Salem

The Worst customer service and they fix one thing and Broke other thing
1.0
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Napa Auto Parts Customer Care
#1226334
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