Product: Napa Auto Parts Customer Care Clear all filters (0 of 52 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Reserved a part online for pick up as website indicated specific store had the part I needed in stock. Took off from work just to make it just before closing. I was helped by an assistant manager who never greeted me nor was nice. I never got his name though. After...
Read more
2.0
Product
Napa Auto Parts Customer Care
#1304474
Reply to reviews
Show

Napa Auto Parts - Poor customer service

Every one that works at the store in Bridgehampton NY act like they don't want to be there. No help whatsoever for the customers and an attitude that makes you want to get out and never come back.
1.0
Details
Product or Service Quality
Product
Napa Auto Parts Customer Care
#1303567
Reply to reviews
Show

Napa Auto Parts - Not helpful

Guy acted like he didn’t want to be there and was very unhelpful.. asked a simple question and he could’ve cared less.. screw that place !!
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Product
Napa Auto Parts Customer Care
#1252078
Reply to reviews
Show

Napa Auto Parts - Dont trust the Online inventory,

Napaonline said my part was available, went to the store, wait 1 hour online, wait 20 minutes at cashier and then they said your part is not in stock. This is my second similar experience. NEVER again Napa
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Product
Napa Auto Parts Customer Care
#1243664
Reply to reviews
No matter what Napa I call in Illinois I get a rude greeting and the conversation always feels combative. Even if you go in person to a store. This last time was in Crystal Lake, IL. I have been there before and took their abuse because I needed a part (and yes, that...
Read more
Product
Napa Auto Parts Customer Care
#1235247
Reply to reviews
Show

Napa Auto Parts - Salem

The Worst customer service and they fix one thing and Broke other thing
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Product
Napa Auto Parts Customer Care
#1226334
Reply to reviews
Went to NAPA in St. Cloud, Fl. to buy AmsOil. Nobody offered to help. Girl behind the counter stated she was still hung over from the night before, co-worker stated she was too young to drink. This same co-worker rang me up without actually saying anything to me, all...
Read more
Product
Napa Auto Parts Customer Care
#1225344
Reply to reviews
I ordered a part online, got confirmation number, called to ask about order, when told I don't get a call or anything to notify me that the ordered part was there, and the person, Jim, I spoke to was rude and told me it is what it is when I told him that was ridiculous...
Read more
1.0
Product
Napa Auto Parts Customer Care
#1209661
Reply to reviews
I called today March 11th at 3:30, 1/2 hour before closing.The store in Hilo Hawaii, the one on Highway 11. The guy was testy in his “greeting”. And when I asked if he could look on the computer to see what ID hose I needed for the radiator reservoir return hose for my...
Read more
2.0
Product
Napa Auto Parts Customer Care
#1208200
Reply to reviews
We are in Watford City ND.Our experience is with the Watford City ND Napa. My husband went in to return a box of tools that he purchased, he did not use them, but opened them outside and they got a couple tiny specks of snow on them.. they were the wrong size... he was...
Read more
1.0
Product
Napa Auto Parts Customer Care
#1161055
Reply to reviews