Product: Napa Auto Parts Customer Care Clear all filters (45 of 45 reviews match)
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I ordered a part online, got confirmation number, called to ask about order, when told I don't get a call or anything to notify me that the ordered part was there, and the person, Jim, I spoke to was rude and told me it is what it is when I told him that was ridiculous...
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1.0
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Napa Auto Parts Customer Care
#1209661
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I called today March 11th at 3:30, 1/2 hour before closing.The store in Hilo Hawaii, the one on Highway 11. The guy was testy in his “greeting”. And when I asked if he could look on the computer to see what ID hose I needed for the radiator reservoir return hose for my...
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1.8
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Napa Auto Parts Customer Care
#1208200
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We are in Watford City ND.Our experience is with the Watford City ND Napa. My husband went in to return a box of tools that he purchased, he did not use them, but opened them outside and they got a couple tiny specks of snow on them.. they were the wrong size... he was...
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1.0
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Napa Auto Parts Customer Care
#1161055
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In three different ocassions the same front desk employee has denied me service, I have gone there to ask for something and he always gives me any excuse without even checking the computer for stock, or checking the store shelves., always refuses to give me good...
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1.0
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Napa Auto Parts Customer Care
#1138174
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Since i called "Josh", going thru the process of finding the part by capturing a photo of it and sending it to the his own cell phone and matching the part i have in the car with what he got on the system, all of that went smoothly and i was very pleased finding my...
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5.0
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Napa Auto Parts Customer Care
#1096360
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Napa Auto Parts - I live in Cobourg drove to Pickering Napa Auto to pick up

I got here at 4.55 pm When i called they told me they closed at 5pm. I tried the door it was locked I saw someone at the counter he totally ignored me I knocked on the door he walked in the back , it was 4.55pm at that time, I am VERY PISSED AS I DROVE ALL THE WAY FROM COBOURG.. this is to pick up 3 cans of spray paint I payed for on Tuesday Aug 22nd ,
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Napa Auto Parts Customer Care
#1092684
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Called Friday 8/18/17 at 6:45 was put on hold after phone rang 10 times.Asked for pricing on 96 chev half ton rear brakes. Put on hold again. Again asked for pricing. Was told by Shane at Arlington store that he could not find pricing for rear brake rotors or rear...
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Anonymous
marty

seems shane was right, no pads or rotors for the rear of this truck, they had drums and shoes

1.5
Product
Napa Auto Parts Customer Care
#1089467
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My wife ordered a tool from a local napa went to get it wrong one so she went to one 100 miles away and ordered it at 10 am,they said it was at their warehouse and it would be there at 1:00 pm she waited around till 1 and nothing on the truck they did'nt know anything...
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Napa Auto Parts Customer Care
#1077521
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I guess Napa is not the parts store to go to anymore.I purchased a made in america set of plug wires back in 2007. They have a lifetime waranty. I stopped at a napa store on G st in Modesto CA after work on my way home. I originaly purchased them in my home town about...
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Anonymous
Anonymous

Hilarious. 10 years later and you're still haggling over plug wires ?It's a miracle they haven't banned you from their stores.

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Napa Auto Parts Customer Care
#1074549
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It is a daily thing with this crew, as a mechanic and I buy a lot of products from Marshall's and they are rude, belligerent, curse & swear in front of customers, and call customers racial names.I have told them multiple times to stop and they just laugh and continue...
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Napa Auto Parts Customer Care
#1073215
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