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Napa auto on freya in Spokane Washington, called in to get a price quote and got put on hold for 15+minutes then hung up called back and guy asked if he could put me on hold I went to say no and he put me back on hold. I am not happy about how he didn't even listen to me he just put me on hold assuming I was ok with it.

Please make a line available for price quotes only so I don't have to go through that again. I am considering taking my business else where and that would not be good because I do most all my auto parts shopping there and you would lose a lot of business from me and my other businesses

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Lake City, Florida, United States #1195453

I had the opposite effect. I walked in waited for the guy to get off the phone.

He got off started helping me and then kept stopping with me to answer every call that came in. I was there for a good 45mins just trying to warranty a part and then called immature because I do not keep a receipt. I had assumed they kept a record like all other auto places I go to. Nope.

Because they believe all their customers should be Adult enough to hold onto their receipt they do t keep records of everyday joes that come in.

It was a warranty on a battery that i had had for 2 yrs (a $200 optima battery!) and still had a 1 yr warranty left on it. Now less than a month after all this my battery is dead again and I don't want to step into that rude place.

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