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1.5

I bought a $56.00 waterproof tail light assembly for my trailer from NAPA in Bloomfield CT. Invoice 583868.

Package says waterproof. I took the product home and sure enough it is not waterproof. Brought it back and showed the staff and store manager that the wires were not sealed. I wanted a refund.

What I got was "we sell a lot of these and no one has every brought one back." Well at 68 years old and and a lot of experience ( because the light I was replacing failed for the same reason) I left without being offered a refund. Well take me out of your rewards program.

There are three other auto parts stores within 300 yards of your store. I have lots of choices and I have decided that NAPA is not on my list.

Reason of review: Not as described/ advertised.

Monetary Loss: $63.

Preferred solution: Let the company propose a solution.

Napa Auto Parts Cons: Stupidity of staff, Customer service.

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Replaced wheel bearing was defective. Refunded replacement proved defective also.

Asked for an upgrade napa refused. Brought another at carquest which worked properly.

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