No matter what Napa I call in Illinois I get a rude greeting and the conversation always feels combative. Even if you go in person to a store. This last time was in Crystal Lake, IL. I have been there before and took their abuse because I needed a part (and yes, that...Read more
I have a nice redone 1966 gmc truck it had a bad flywheel when I got it put a new onw from napa and bought a brand new starter because everything else was new .when I left with the starter I left my old one there big mistake put first new starter in the bolts that hold...Read more
I Bought a motorcycle battery 4/9/2018, from the Mesquite, NV NAPA store. I was told I could use my military discount. I put in my credit card and the counter guy rang it though without the discount. $53.99 + $4.45 tax = $58.44. No discount was applied. When I...Read more
I didn't like
- Discount policy
I went to NAPA North Hill (0167) Canada to return a wiper blade and purchase more parts. Their employee refused to do a return as I did not have the first page of my invoice, which was never provided to me on purchase. I was only given page 2/2, plus my visa slip...Read more
Napa Auto Parts - Salem
The Worst customer service and they fix one thing and Broke other thing
Went to NAPA in St. Cloud, Fl. to buy AmsOil. Nobody offered to help. Girl behind the counter stated she was still hung over from the night before, co-worker stated she was too young to drink. This same co-worker rang me up without actually saying anything to me, all...Read more
Napa Auto Parts - Will not give a refund
I purchased a wiper motor at Napa about a month ago,they refused my refund because I lost the receit. I have purchased parts from NAPA through out my life. This will never happen to me again. I strongly suggest that you not let it happen to you either. They are crooks.
I ordered a part online, got confirmation number, called to ask about order, when told I don't get a call or anything to notify me that the ordered part was there, and the person, Jim, I spoke to was rude and told me it is what it is when I told him that was ridiculous...Read more
I called today March 11th at 3:30, 1/2 hour before closing. The store in Hilo Hawaii, the one on Highway 11. The guy was testy in his “greeting”. And when I asked if he could look on the computer to see what ID hose I needed for the radiator reservoir return hose for...Read more
HE SAID IT WOULD BE DONE ON MONDAY , I DROPED IT OFF ON THURSDAY THE WEEK BEFORE. IT IS NOW BEEN 4 WEEKS , HE KEEPS TELLING ME THAT THEY ARE ARE SO BUSY HE CANT GET TO IT.. SO WHAT DO I DOO AT THIS POINT THEY HAVE MY OLD PARTS , CANT GET ANY HELP.. I GUESS IM GOING TO...Read more
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