Sean G Ili

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False advertisement

Napa Auto Parts - False advertisement

I purchased and paid for two pieces of two inch by three feet fuel hose as indicated on the online order part #NBH 1130 for 39.99. The total cost was approximately 86.00$.

Upon arrival at the NAPA parts store in East Palatka Fl. I was informed that the cost of the fuel line was 39.99 per foot. I attempted to speak with the salesman and show him the advertisement price on my phone. He stated he has spoken to the store manger and was unable to sale the item for that cost.

I demanded a refund and would take my business elsewhere. I was refunded the total cost and departed the store.

If NAPA advertises the product online shouldn't the store be responsible for ensuring the product is sold for the accurate price, Any assistance to stop these practices for all consumers would be appreciated. I drove approximately forty minutes each way to receive this product and was refused the order cost because of a false claim.

Pissed Consumer

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al l Ktp

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Sent wrong part for plow still no response to getting correct part

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Napa Auto Parts - Sent wrong part for plow still no response to getting correct part
Napa Auto Parts - Sent wrong part for plow still no response to getting correct part - Image 2
Napa Auto Parts - Sent wrong part for plow still no response to getting correct part - Image 3
Napa Auto Parts - Sent wrong part for plow still no response to getting correct part - Image 4
Napa Auto Parts - Sent wrong part for plow still no response to getting correct part - Image 5
Napa Auto Parts - Sent wrong part for plow still no response to getting correct part - Image 6

Got my meyer plow 3 weeks ago and found that the controller for the plow would not fit this plow. It was for a different plow.

I contacted them right away, and called them every week from then and still nothing. I ordered and paid over 200$ for the correct part for the plow from the manufacturer, and they sent it in 3 days. I do not recommend ordering anything from this site, they mess things up and send you things your not able to use and dont care about jumping on it and getting it corrected in a timely fashion.

Still have not gotten a reply from them or the parts needed. The ***** needs wireless they sent me hydraulic which cannot be used

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Loss:
$250

User's recommendation: dont bothe buying from them online

Hussain Saeed A

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NAPA Ac compressor for GM 1st gen trucks

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Napa Auto Parts - NAPA Ac compressor for GM 1st gen trucks
Napa Auto Parts - NAPA Ac compressor for GM 1st gen trucks - Image 2

I bought a new in box never opened napa ac compressor for 03 Chevrolet Silverado Ext Cab 5.3 LM7 v8 and I fix it by my self used recommended lubricant Pag46 that made by Liqui moly and cleaned all pipes, renewed orifice tube, accumulator and installed a new condenser.

compressor did not work, after inspection I found out that the compressor magnetic clutch coil is shorted so I replaced it with the one from old compressor then I switched on, it worked but compressor is noisy, I think those units in market out there are not tested, So please, your customers would be more happy if you quality control your products.

thank you

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Loss:
$177

Preferred solution: Apology

User's recommendation: Quality control your products

1 comment
Shandy Gbr

Sure

Joey T Rbk

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| map-marker Sault Sainte Marie, Michigan

Napa crash

Napa Auto Parts - Napa crash
Napa guy crashed into me at Sault mi. Have video and pictures *** attitude having sheriff come after me
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Loss:
$15000
Cons:
  • Negative attitude
  • Unknowledgable drivers

Preferred solution: Paid hospital bills, lost hours, totalled car

Lindsy H Syy

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| map-marker Westland, Michigan

Worst customer service ever

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Updated by user May 22, 2023

Contacted the 1-800 customer service number three times sent the general manager and email contacted the store via telephone twice in person three times - I still have not been contacted back by anyone!!

Original review May 22, 2023
Bought a battery it was leaking battery acids store manager said she would not return it & and then she refused to offer any customer service or to make any eye contact or to even address any questions she acted like a kindergartener but gave me a brand new battery I do not want a brand new battery it ate through my husband's shirt I should have been able to return a defective product why am i not allow to return a defective product even though the policy says I can?
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Loss:
$200
Cons:
  • Company does not follow their own policies
  • 1-800 customer service does not work
  • Worst customer service ever

Preferred solution: Full refund

User's recommendation: Do not buy from Napa Auto they do not follow their company policies

Anonymous
map-marker Richmond, Virginia

Did not receive my overnight delivery

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Paid $81.99 for overnight delivery, item ordered on Thursday arrived on Monday guaranteed overnight delivery mean nothing
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User's recommendation: Save your money

Katrina C Zdn

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| map-marker Birmingham, Alabama

Complaint about services and attitude

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Your assistant manager George @your Bessemer Alabama 35020 has No people skills.. He's very disrespectful.. I called in on Monday for brake pads CSR order for me. I called this morning to make sure they were in ask them to hold for me. When I got there to pick up assistant manager became aggressive telling me they were in with hold on them but they wasn't mine, that perhaps I had ordered on line. I said No they are mine.and he continue going back and forth with me. I told to forget, as I was approaching
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Tomisha Wiy
map-marker Galesburg, Illinois

Ive mislaid my credit card

The people that spoke to were very hard to hear and hard to understand. The girl asked the same question twice...the whole call was very annoying but I guess they understood why I was calling and I hope they solved my issue ..
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Anonymous
map-marker Eagle, Idaho

I lost over $6000.00 in one purchase of a engine that went bad in 3000 mi , less than 3 mos and no warranty from the store , the manufacturer or even a call back from the manager of the store.

Absolutely no warranty on engine purchased by professional shop in business for over 30 years. Not so much as a returned phone call after talking to manager of two local stores including the one where engine was purchased.
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User's recommendation: Buy from a reputable Napa auto not owned by the Dyna group

Caylie D

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Brenham NAPA

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Napa Auto Parts - Brenham NAPA
Napa Auto Parts - Brenham NAPA - Image 2
Original review Jun 18, 2022
On Friday, June 17, 2022, I put in an order for a headlight bulb for a 2013 Impala. The online price was $17.34. I then applied for the NAPA rewards discount and it brought it down $5 for a total of $12.63. When I arrived to purchase the headlight bulb, I was informed that the Brenham store was not a corporate store and that I would be charged the full $17.34. I am very disappointed that I was misled to believe that if I signed up for the NAPA rewards program that I would receive this discount in-store.
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Loss:
$5
Cons:
  • Staff at this store

Preferred solution: Price reduction

Anonymous
map-marker Arlington, Texas

Charge 3 times amount for one gallon of paint

They called and gave my money back. Tried to tell me a gallon of basecoat car paint is $1100.00 . I have been painting cars all of my life.
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Megan C Yfb

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Lack of Customer Service or Reasonable Return Policy

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I ordered parts on NAPA ONLINE and they were delivered to my house. One of the parts was not the right part and the other I did not end up needing.

I tried to return it via NAPA ONLINE and customer service spent two weeks and several attempts before telling me that my order had to be returned to the local NAPA PARTS store. I tried returning it to them, but they said if I ordered it online I couldn't return it to the store. So I went back online to talk to NAPA ONLINE and the customer service said I couldn't return it because it was past 30 days since I ordered it when they had initially arrived late! THEN I tried contacting NAPA HEADQUARTERS and their email us box on their website just kept resetting itself so I couldn't send anything.

I'm sitting on over $300 in parts that I can't use.

Living on a fixed income as a retired veteran, I could really use that money. I used to recommend NAPA PARTS for their quality, but after this debacle, I will start using another company.

View full review
Loss:
$318
Cons:
  • Refuse to do things
  • Rude to customers
  • Company policy

Preferred solution: Full refund

User's recommendation: AVOID!!!

Anonymous
map-marker Prince George, Virginia

Lawnmower battery bad

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Battery bought in April goes bad in August of same year. 4 month warranty. Couldnt even get a prorated battery. Full price. A call to Customer service got me a new battery no charge.
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User's recommendation: Customer service is bad every where now.

Anonymous
map-marker Louisville, Kentucky

Bad parts

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Had parts for 5 months they went bad then had to go through double hockey sticks to get my money back shouldn't have to argue or call corporate office to have that done will not buy Napa product from this store again in Union City Tennessee
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User's recommendation: Buy from another NAPA store a different one

Leslie C Uue

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Online order

I needed to cancel 2739**** order Need to pick up at store. When ordering made error on delivery address not to ship to my house pick up at napa
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Preferred solution: Full refund

User's recommendation: good store

Andrew L Nek

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| map-marker Pecos, New Mexico

Serious struggle to remove oil filter with your cap oil filter wrench.

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Napa Auto Parts - Serious struggle to remove oil filter with your cap oil filter wrench.

I bought a cap oil filter wrench ( 776-****) from napa. I was able to either put the cap on the filter OR insert the 3/8 extention on the cap...but NOT AT THE SAME TIME!

This was a struggle to remove the filter when using the extention because It would push the cap away from the filter. Pure crap! I looked at the maker and discovered it was made in China. If I wanted to buy china *** I would have gone to walmart.

I have lost all confidence in NAPA and compare you now to sorry *** trash peddling O'Reileys. So sad.

Nascar #15 and Waltrip can, from now on, kiss my ***

I'm returning this trash tomorrow. So sad that from now on I have to ask if products are made in U.S.A.

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Pros:
  • People at my local napa are helpful
Cons:
  • Defective parts

Preferred solution: Full refund

User's recommendation: Buy your china *** at walmart, it's cheaper!

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