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Purchased their Eclipse Brake Calipers for Toyota 4Runner 2006. Calipers painted black to cover rust. Inlet copper deal was a different depths on both calipers. Extreme difficulty threading in the brake line compression fitting. Once brake line attached and the caliper...
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Anonymous
John Ott

Can’t stand these jerks. The counter people actually look down on the customer,UNLESS it a repair facility they’re supplying parts to. I JUST purchased parts from NAPA, (order...

1.0
#1326657
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I bought a fuel pump in January 23 2017 And it broke down in july 2018 so i call the store to claim the warranty They told me that i was suppose to keep the recipe for the warranty. I dont have the recipe i told them and they said that I should be a grown adult and...
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1.3
Needles, California
#1326528
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Napa Auto Parts - Complete joke

Napa auto parts has zero consideration for there customers. They do nothing to resolve the issue. There attitude is if you don't like it they don't care
#1317058
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Napa Auto Parts - Ripped off

They sold me the wrong part costing me 300 in extra mechanics fee and they won't exchange it because I don't have the box it came in. And now another 100 in New part. Total 400 dollars. Never shop napa
1.0
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#1316890
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Napa Auto Parts - Over priced accessories
I just paid 3 1/2 bucks for a roll of electrical tape that is literally twice the diameter of a quarter. The tape has a hole of course that is half of that. One can go buy a case of 10 rolls for 10 dollars online all day. Makes me not want to go back even for the big...
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1.0
#1312507
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I'm a professional Automotive technician of 20 years who uses NAPA Parts every single day. I used Napa for 12 years in Arizona and had two problems. Now that I am in Colorado , those two problems seem to be daily. I have never installed so many out of the box failures...
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Anonymous
Anonymous

12 more out of the box failures in one day today. Apparently I need to double my diagnostic time as I have to test every new part now too. My shop owner is ready to drop Napa ...

1.2
#1312102
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Napa Auto Parts - Customer service issue

Please have a corporate owner/manager call me. 804 543 3029 John Fairservice
1.0
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Delivery Service
#1310006
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Napa Auto Parts - Poor service

I went to the store to return the product. Was told I had a lifetime warranty. I was refused the new parts.
1.5
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Advertised vs Delivered
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Usability
Value for money
Warranty
#1306805
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Reserved a part online for pick up as website indicated specific store had the part I needed in stock. Took off from work just to make it just before closing. I was helped by an assistant manager who never greeted me nor was nice. I never got his name though. After...
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2.0
#1304474
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Contact Napa Auto Parts

Mailing Address:
NAPA Auto Parts
2999 Cir 75 Pkwy
Atlanta, Georgia 30339-3050
United States
Phone:
(800) 538-6272
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Napa Auto Parts - Poor customer service

Every one that works at the store in Bridgehampton NY act like they don't want to be there. No help whatsoever for the customers and an attitude that makes you want to get out and never come back.
1.0
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Product or Service Quality
#1303567
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