Napa Auto Parts
Napa Auto Parts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napa Auto Parts has 1.8 star rating based on 248 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, Friendly, Great selection of tools and parts on hand.
Cons: Customer service, Employee lacking manners, Lack of ability to simply solve the quesiton.Recent recommendations regarding this business are as follows: "dont bothe buying from them online", "Quality control your products", "Do not buy from Napa Auto they do not follow their company policies", "Save your money", "Buy from a reputable Napa auto not owned by the Dyna group".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napa Auto Parts has 1.8 star rating based on 248 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, Friendly, Great selection of tools and parts on hand.
Cons: Customer service, Employee lacking manners, Lack of ability to simply solve the quesiton.Recent recommendations regarding this business are as follows: "dont bothe buying from them online", "Quality control your products", "Do not buy from Napa Auto they do not follow their company policies", "Save your money", "Buy from a reputable Napa auto not owned by the Dyna group".
Most users want Napa Auto Parts to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertisement
I purchased and paid for two pieces of two inch by three feet fuel hose as indicated on the online order part #NBH 1130 for 39.99. The total cost was approximately 86.00$.
Upon arrival at the NAPA parts store in East Palatka Fl. I was informed that the cost of the fuel line was 39.99 per foot. I attempted to speak with the salesman and show him the advertisement price on my phone. He stated he has spoken to the store manger and was unable to sale the item for that cost.
I demanded a refund and would take my business elsewhere. I was refunded the total cost and departed the store.
If NAPA advertises the product online shouldn't the store be responsible for ensuring the product is sold for the accurate price, Any assistance to stop these practices for all consumers would be appreciated. I drove approximately forty minutes each way to receive this product and was refused the order cost because of a false claim.
Pissed Consumer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong part for plow still no response to getting correct part
Got my meyer plow 3 weeks ago and found that the controller for the plow would not fit this plow. It was for a different plow.
I contacted them right away, and called them every week from then and still nothing. I ordered and paid over 200$ for the correct part for the plow from the manufacturer, and they sent it in 3 days. I do not recommend ordering anything from this site, they mess things up and send you things your not able to use and dont care about jumping on it and getting it corrected in a timely fashion.
Still have not gotten a reply from them or the parts needed. The ***** needs wireless they sent me hydraulic which cannot be used
User's recommendation: dont bothe buying from them online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNAPA Ac compressor for GM 1st gen trucks
I bought a new in box never opened napa ac compressor for 03 Chevrolet Silverado Ext Cab 5.3 LM7 v8 and I fix it by my self used recommended lubricant Pag46 that made by Liqui moly and cleaned all pipes, renewed orifice tube, accumulator and installed a new condenser.
compressor did not work, after inspection I found out that the compressor magnetic clutch coil is shorted so I replaced it with the one from old compressor then I switched on, it worked but compressor is noisy, I think those units in market out there are not tested, So please, your customers would be more happy if you quality control your products.
thank you
Preferred solution: Apology
User's recommendation: Quality control your products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sault Sainte Marie, MichiganNapa crash
- Negative attitude
- Unknowledgable drivers
Preferred solution: Paid hospital bills, lost hours, totalled car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westland, MichiganWorst customer service ever
Contacted the 1-800 customer service number three times sent the general manager and email contacted the store via telephone twice in person three times - I still have not been contacted back by anyone!!
- Company does not follow their own policies
- 1-800 customer service does not work
- Worst customer service ever
Preferred solution: Full refund
User's recommendation: Do not buy from Napa Auto they do not follow their company policies
Did not receive my overnight delivery
User's recommendation: Save your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaComplaint about services and attitude
Ive mislaid my credit card
I lost over $6000.00 in one purchase of a engine that went bad in 3000 mi , less than 3 mos and no warranty from the store , the manufacturer or even a call back from the manager of the store.
User's recommendation: Buy from a reputable Napa auto not owned by the Dyna group
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBrenham NAPA
- Staff at this store
Preferred solution: Price reduction
Charge 3 times amount for one gallon of paint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of Customer Service or Reasonable Return Policy
I ordered parts on NAPA ONLINE and they were delivered to my house. One of the parts was not the right part and the other I did not end up needing.
I tried to return it via NAPA ONLINE and customer service spent two weeks and several attempts before telling me that my order had to be returned to the local NAPA PARTS store. I tried returning it to them, but they said if I ordered it online I couldn't return it to the store. So I went back online to talk to NAPA ONLINE and the customer service said I couldn't return it because it was past 30 days since I ordered it when they had initially arrived late! THEN I tried contacting NAPA HEADQUARTERS and their email us box on their website just kept resetting itself so I couldn't send anything.
I'm sitting on over $300 in parts that I can't use.
Living on a fixed income as a retired veteran, I could really use that money. I used to recommend NAPA PARTS for their quality, but after this debacle, I will start using another company.
- Refuse to do things
- Rude to customers
- Company policy
Preferred solution: Full refund
User's recommendation: AVOID!!!
Lawnmower battery bad
User's recommendation: Customer service is bad every where now.
Bad parts
User's recommendation: Buy from another NAPA store a different one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline order
Preferred solution: Full refund
User's recommendation: good store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pecos, New MexicoSerious struggle to remove oil filter with your cap oil filter wrench.
I bought a cap oil filter wrench ( 776-****) from napa. I was able to either put the cap on the filter OR insert the 3/8 extention on the cap...but NOT AT THE SAME TIME!
This was a struggle to remove the filter when using the extention because It would push the cap away from the filter. Pure crap! I looked at the maker and discovered it was made in China. If I wanted to buy china *** I would have gone to walmart.
I have lost all confidence in NAPA and compare you now to sorry *** trash peddling O'Reileys. So sad.
Nascar #15 and Waltrip can, from now on, kiss my ***
I'm returning this trash tomorrow. So sad that from now on I have to ask if products are made in U.S.A.
- People at my local napa are helpful
- Defective parts
Preferred solution: Full refund
User's recommendation: Buy your china *** at walmart, it's cheaper!
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