Napa Auto Parts
Reviews and Complaints
I bought a radiator off of Napa two years ago and now it's bad and they won't stand behind it with no receipt
User's recommendation: I'm alone long time buyer of parts from Napa and I bought my last one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seneca, South Carolina*** customer service
Preferred solution: Let the company propose a solution
User's recommendation: order from Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMultiple repair parts failure...wheel bearings.rotors, fuel pumps, alternator in short time period.
Preferred solution: Company sourcing needs to be more diligent in sourcing parts that have better quality control to provide customers with assurance that the replacements will last.
User's recommendation: Source your repair parts from a different source check reviews for reliability of parts life.
Transferred to wrong person
Preferred solution: Full refund
User's recommendation: Find some one who understands English
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Overland, Missouri2nd battery
Preferred solution: Let the company propose a solution
No contact
- Bad parts
- Lack of ability to simply solve the quesiton
User's recommendation: Buy dealer parts
Poor parts quality, again!
Preferred solution: Let the company propose a solution
User's recommendation: Go elsewhere
Returned defective parts with reciept, manager refuse to replace parts
- I been buying parts over 20 yrs
- Manager abuse power
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Independence, VirginiaRepair experience
- Horrible place contacting a lawyer
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Eatonville, FloridaReturn
Preferred solution: Full refund
Military discount
Preferred solution: Military discount on online purchases.
You suck
- Have better products
- I thought napa sold higher quality products
- Too many to list
Preferred solution: All the above and more
User's recommendation: Get beer employee that listen and don’t interrupt you while your talking
Not very good service
Preferred solution: Price reduction
User's recommendation: Please do not go to this shop they will not charge you a fair price and they don't know what they are doing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonWorst service ever
- Bad attitude
- Refuse to do things
- Lies
User's recommendation: Do not go to Napa Auto parts
Order placed not shipped
STILL WAITING FOR ONLINE CUSTOMER SERVICE MANAGER, TONY TO DO HIS JOB!!!
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT PURCHASE USING THE ONLINE, GO TO YOUR LOCAL STORE...
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Stupid of you to ask without a receipt
What failed on the radiator? How could You prove you bought it at NAPA or anywhere else?