Napa Auto Parts - Will not give a refund
I purchased a wiper motor at Napa about a month ago,they refused my refund because I lost the receit. I have purchased parts from NAPA through out my life. This will never happen to me again. I strongly suggest that you not let it happen to you either. They are crooks.
I ordered a part online, got confirmation number, called to ask about order, when told I don't get a call or anything to notify me that the ordered part was there, and the person, Jim, I spoke to was rude and told me it is what it is when I told him that was ridiculous...Read more
I called today March 11th at 3:30, 1/2 hour before closing. The store in Hilo Hawaii, the one on Highway 11. The guy was testy in his “greeting”. And when I asked if he could look on the computer to see what ID hose I needed for the radiator reservoir return hose for...Read more
HE SAID IT WOULD BE DONE ON MONDAY , I DROPED IT OFF ON THURSDAY THE WEEK BEFORE. IT IS NOW BEEN 4 WEEKS , HE KEEPS TELLING ME THAT THEY ARE ARE SO BUSY HE CANT GET TO IT.. SO WHAT DO I DOO AT THIS POINT THEY HAVE MY OLD PARTS , CANT GET ANY HELP.. I GUESS IM GOING TO...Read more
Napa Auto Parts - Working for cash
Shane at lucknow service centre in lucknow Ontario does quite a few cash jobs to avoid taxes and what not I will call cra to but I figured I'd let yous no to kinda gives a bad name for napa
Bought a NAPA LEGEND car battery on dec,2016 ( 2 yr warranty) died on feb/9/2018 this battery was purchased on big island hawaii n now live maui hawaii, they will not refund any amount. even though it says NAPA LEGEND ON BATTERY- THEY DO NOT STAND BEHIND THERE...Read more
I didn't like
Called and ordered a part for my car and when it got here it was not the part i needed. In the call the sales man never mentioned a return policy nor at the store was there a written policy on returned items. The sales man and store manger have ignored me and not make...Read more
I didn't like
- Staff at this store
I replaced the ball joints on my 1997 ford pick up. I bought new oil and dustseals from them. I was going to replace brake pads as well. Every part i got from napa were wrong. When i tried to get parts person to pull out book so i could show them what i needed all i...Read more
Napa Auto Parts - Headlight bulb
I came to the store and told them i need a headlight bulb...they gave me what i need then i left.. unfortunately, the one they gave me was a high beam bulb. I have to go back and tell the man the one he gave was a wrong bulb. But because it was already open, i cannot return it...i ended paying for the other bulb..it cost me more money when the incident was not my fault.....
I went into the store, they didn't have the part, ordered it from next township(15 minutes) away....I was ok with waiting hour & a half that the associate told me it was going to take for me to get it. I go in when "the part" was due in & to no avail the part wasn't...Read more
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