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I brought a ln alternator from the one in Huntersville. Did not have it tested so my mechanic had it tested. Brand new alternator failed the test. So I took it to the Napa warehouse in Charlotte. Walk in no one greets me. When they all finally stop doing whatever they...
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1.6
Product
#1064999
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The owner at this shop, his name was luc, he billed me around $720 to diagnose the code p1717, the major amount on the bill was $474,23 to replace the transmission range switch, I called another Napa that I dealt with in February and they sent me an estimation cost of...
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1.0
#1052689
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Everytime i have to deal with Jake Elliott he us a complete *** to me. Went in to this morning for a a couple of bolts and cauter pins. I held up the pin and asked him where they are. He just looks at me Amanda came over and helped me. Then i picked out bolts and asked...
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#1051373
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Napa Auto Parts - Quality of parts

Napa Auto Parts
#1078654
Is there a big difference in like gas filter and oil filter that have 2 different qualities besides price
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Napa Auto Parts - Red tape!!!

Napa Auto Parts
#1077309
4.3
Details
Wonderful sales people behind the counter but the process of paying and waiting for that print out with the stapled receipt is so not the 21st century. When I buy a small item I want to get out at the store quickly and not be held hostage waiting.
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Customer service
Staff
Value for money

Napa Auto Parts - You're clearing the store out of a lot of things I used to g

Napa Auto Parts
#1074040
You don't have the stuff you used to carry now we have to order it I'm not going to do it I'll go elsewhere
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Napa Auto Parts - Empoyees. Not friendly

Napa Auto Parts
#1062523
1.0
Details
I have been buying parts at the Westerville Oh store for over 50 yrs This store has the most un friendly people and the poorest service from the manager and assistant Manager on down
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Customer service
Price Affordability
Staff
Walked into store 3 counter people no other in store customers. I stood at counter 2 counter guys on phone 1 leaning on wall. No acknowledgement of me I found part I wanted stood at counter and waited now only 1 guy on phone and after 2 minutes I said f it put part...
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Anonymous
Anonymous

I would have left it on the counter. It's that way in the Jackson ms area too. They use to have several stores around town. Now they only have 3 there saying is Napa Know How...

3.0
#1047870
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Needed a simple but critical part. I was in the process of flushing out the old coolant in my Jeep so I thought to replace the thermostat as preventive maintenance even though the old one was doing fine. I was mistakenly under the impression that I would be getting a...
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1.5
#1046909
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I went to a certified Napa auto care provider to get my truck fixed. I bought Napa parts and paid Napa prices. When the part failed (rear wheel bearing ) Napa has back peddeled and played the blame game, they don't want to fix my truck or the problems their bearing...
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1.0
Sterlington, Louisiana
#1046058
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Last week Monday I ordered a water pump, spark plug and a timing belt and they said they would call me to let me know when it arrives. I called them yesterday and they said shipment arrived today so I went to the store to pick up my orders and all the employees just...
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1.6
Christiansted, St. Croix
I liked
  • Clean facility
I didn't like
  • Ignorance
  • Employee lacking manners
#1042873
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O.K. when I order parts from an auto parts store, and pay them my hard earned money for the parts I expect to get the parts in a timely manner. Well, it would seem that NAPA Auto Parts does not feel that once they had my money it was their responsibility to deliver on...
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1.0
I didn't like
  • Employee not following through with the terms offered
  • Employee trying to pass their mistake onto me
#1040928
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4/28/2017 What a shame, I always judge a store by how they take care of their customers. I bought a rear directional bulb and put it in when I got home. It didn't work. I took it out and it was all white and obviously had blown when I turned on the directional. I drove...
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Anonymous
Huh

According to policy, electrical parts can not be returned once installed. If the bulb was wrong why did you go get another one?

1.0
Product
#1040481
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yeah so its been almost 3 moNThs i called they say one had been sent out but it had been longer than 6 to 8 weeks so they have to cancell and send another one what a lie i would NEVER RECOMEND NAPA FOR NOTHING LET ALONE A REBATE most people forget about it when you...
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1.1
I didn't like
  • Customer service
#1023524
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