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Napa Auto Parts - Warrantied peice of junk

3rd starter in 3 years. Ya it's warrantied but having your starter fail 3 times in 3 years is a pain. They sell junk.
2.5
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1124987
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Bought a part to take care of a problem I had with my struts, they sold me a defective part, refused to take it back. I research the part and it has many lawsuits pending on it currently. This company sells defective parts knowingly and don't think the consumer safety...
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1.0
#1123598
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Napa Auto Parts - Mal servicio

Espere 2 horas y media por la inpeccion de mi vehiculo, para q me dijeran que no habia pasado. Me vieron sentada esperandi y no me decian nada hasta,q molesta les pedi mis llaves.
#1121297
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I was looking to buy an hour meter for my generator, but I figured there's a NAPA store down the street from my house they might have for the same price. So I go in there so needless to say I didn't buy the one for $55.75 I bought the one for $7.78 Napa need to rethink...
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#1112931
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I bought a $56.00 waterproof tail light assembly for my trailer from NAPA in Bloomfield CT. Invoice 583868. Package says waterproof. I took the product home and sure enough it is not waterproof. Brought it back and showed the staff and store manager that the wires were...
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Anonymous
Mr. Dodge Caravan

Replaced wheel bearing was defective. Refunded replacement proved defective also. Asked for an upgrade napa refused. Brought another at carquest which worked properly.

1.3
Product
I didn't like
  • Stupidity of staff
  • Customer service
#1110484
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My mother-in law went to the Napa store in Mercersburg, PA to get her battery checked. The service person said he could not do that because he had no tools to work with. You work at an auto parts store and you don't have any tools. I have never heard of an auto parts...
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1.0
I didn't like
  • Customer srevice
#1106562
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I purchased a caliper for my 2003 1500 express Van driver side front. It had to be shipped to store a layer time.i picked it up and got home to find it was the wrong one. I called the 038atl store only to have Mathew S Massey be extremely rude and tell me there's...
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1.5
#1104489
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Napa Auto Parts - Wrong freaking Park cost me more money box was marked wrong

I'm trying to call you so I'm yeah I'm getting a little bit more pissed off
Product
#1100235
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I bought two RV batteries the year ago at the end of the summer last year was told by the Napa dealer that I bought them from that they had a one-year 18-month replacement well one of the batteries went bad this this year so I took it into my Napa dealer they said they...
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2.1
#1096557
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Since i called "Josh", going thru the process of finding the part by capturing a photo of it and sending it to the his own cell phone and matching the part i have in the car with what he got on the system, all of that went smoothly and i was very pleased finding my...
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5.0
#1096360
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